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Returns and Refunds

How do I return my order?

FREE and instant returns to store.

Return your order to stores for FREE and it will be processed at the checkout instantly, your repayment will be made in 3-5 working days depending on your bank. All orders can be returned within 28 days of receiving your item.

FREE returns online.
Returns are FREE through our online portal. All orders can be returned within 28 days of receiving the items. Please allow 10 working days for the item to be delivered to the warehouse once posted, and a further 3-5 working days for the return to be processed and credited to your account.

Click here to start the process

Exchanges are not available for online orders. You'll need to return the unwanted items and purchase the new items separately.

IMPORTANT SAFETY WARNING
MCKENZIE ERWEN CREW TRACKSUIT - INFANTS

It has come to our attention that a very small number of the infants McKenzie tracksuits have a manufacturing defect which results in a sharp edge forming on the plastic poppers at the shoulder of the sweatshirt. This can create a potential scratching hazard. Customer safety is our highest priority. if you have an affected garment please stop using it and return it to us for a full refund, at any JD Sports store or via our online returns portal at https://returns.jdsports.ie If you have any queries please do not hesitate to contact Customer Services by telephone +44 (0) 330 0544673 or by emailing customer services at online@jdplc.com We thank you for your co-operation and apologise for any inconvenience caused.

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How long does it take to process a refund?

If you take your order to store they can process it instantly, it may take 2-5 working days to be credited to your account depending on your bank. If you return via our online portal please allow 10 working days for it to arrive at the warehouse and a further 3-5 working days for it to be credited to your account.

As soon as your return has been received and checked by our warehouse team, we’ll email you to let you know.

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Can I return my order to a JD store?

Yes, all returns to store are FREE and the return will be processed instantly.Take your unwanted goods to store with your despatch note.

All orders can be returned online for €1 or instore within 28 days for free.

Head down to one of our JD stores, take your dispatch note and the goods you want to return, and the store team will be happy to offer you a refund.

Don't know where your nearest JD store is? Check out our Store Finder here.

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Do you offer free returns by post?

Yes, returns are FREE for all online orders.

All orders can be returned online for FREE or instore within 28 days for free.

Make your return via our returns portal, click here to access the platform.

Include your despatch note and securely package your items before returning.

We will email you when we have received the item in our warehouse. Your refund will then be in your account within 5 working days.

Returns are FREE in all stores.

What is a ‘working day’?
Monday-Friday, not including Bank Holidays.

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How long will it take you to process a refund?

As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.

In the unlikely event that you haven’t received an email within 10 working days of returning your items. Contact our Customer Care Team and we’ll help you out.

Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.

Please allow a further 3-5 days for your refund to show in your account.

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What should I do if my refund is incorrect?

Please contact our Customer Care team who will be happy to assist in getting this issue resolved.

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How can I get a new returns note?

If you require a returns note to make a return, you can either refer to your order confirmation email and write your order number, reason for return and contact details (name, address and phone number of person who purchased the items) on a piece of paper and simply pop it inside your parcel. Package the parcel up securely and you can then return your order for €1 via our returns portal within 28 days of receiving the goods.

Or you can take your unwanted items along with the order details to a JD store for FREE within 28 days of receiving the goods.

Whichever way you choose to return your order, all you need is your order number which you can find in your order confirmation email.

Alternatively, you can contact our Customer Care team, who will be more than happy to help.

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What is your Returns Policy?

Returns are FREE for all online orders.

All online orders can be returned online by clicking HERE

To make a return click here to access our online returns portal.

Returns to store are FREE.

Exchanges for online orders are not available. You would have to return the unwanted item and purchase the new item separately.

Just head down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund.

Underwear is non-refundable for hygiene reasons. Swimwear returns will only be accepted if the hygeine seal is still intact.

Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.

If you've ordered through an instore kiosk and would like to return an item, you will need to do this instore as we are unable to process returns for kiosk orders via our returns portal.

Customers cannot exchange items changing to other items/size in store of online items.

Orders bought in store can not be returned online via our online returns portal, please visit one of our JD Ireland stores and remember to bring your proof of purchase with you