Returns

Returns Policy
- Now that we’ve entered our Christmas returns period, you’ll have 28 days to return your order from the date of purchase. From Wednesday 1st November 2023 to Monday 22nd January 2024 our refund and exchange policy will be relaxed so that refunds and exchanges will be given at anytime* during this period as long as the goods are accompanied with a valid receipt. All other terms and conditions apply. *Please note that the interest of customer service, we are unable to process refunds and exchanges between Tuesday 26th December and Thursday 28th December 2023. THE REFUNDS & EXCHANGE POLICY WILL RESUME AS NORMAL ON FRIDAY 29TH DECEMBER. This does not affect your statutory rights.
  
  If you've paid by credit or debit card you can pop down to one of our stores nationwide, take your despatch note and the goods you want to return, and the store team will be happy to offer you a refund or exchange.
  
  If you've paid using PayPal or Apple Pay, your local store will send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
  
  Collect From Store orders delivered to alternative collection point cannot be returned in that store.
  
  Personalised items will only be accepted if the personalisation text is incorrect or if the product is faulty.
  
  Please note, orders purchased on the UK site cannot be returned to any of our stores outside the UK
  
  We will ordinarily refund the full purchase price together with the standard delivery charge paid as long as we receive your order within the cancellation period. If you chose to pay extra for express delivery, we will only refund the cost of standard delivery. Please note though that if you want to return only some items but keep the rest of your order, you may not be entitled to a refund of the delivery charge.
  
  Hoverboards
  
  WE BELIEVE THAT THE SMART BALANCE WHEEL MAY NOT MEET THE UK STANDARDS AND MAY CAUSE A SERIOUS SAFETY RISK. WE ARE THEREFORE URGING CUSTOMERS NOT TO USE THE PRODUCT AND RETURN IT WITH MAINS PLUG AND CHARGER TO THEIR NEAREST JD STORE WITH PROOF OF PURCHASE AND A FULL REFUND WILL BE GIVEN. WE TAKE THE QUALITY AND SAFETY OF OUR PRODUCTS EXTREMELY SERIOUSLY AND APOLOGISE FOR ANY INCONVENIENCE THIS MAY CAUSE. ANY CUSTOMER QUERIES PLEASE TELEPHONE 0161 393 7055
How do I return something to you?
- Free returns to Store
  All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
  - If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
  - If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
  
  Returns Courier Collection for only £2.50 you can also arrange a courier collection from your home using myHermes. Visit myhermes.co.uk to arrange the collection details.
  
  Once your order has been received by us we will process your refund or exchange within a few working days and we'll send you an email to let you know once it’s complete.
  By post
  You can make your own arrangements through any postal carrier but we recommend you use one who can give you a "Certificate of Posting" as, until the parcel reaches us, it's your responsibility.
  Please return to:
  JD Internet Returns
  Door 2
  Michael Faraday Avenue
  Milnrow
  Rochdale
  OL16 4FW
Where should I post my return to?
- Please return your order to this address:
  
  JD Internet Returns
  Door 2
  Kingsway Business Park
  Rochdale
  OL16 4FW
Can I return my order to a JD store?
- All orders can be returned in store, just take your despatch note and the goods you want to return, and the store team will be happy to assist you.
  - If you've paid using a credit/debit card, a refund/exchange will be processed at the till point.
  - If you've paid using PayPal or Apple Pay, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
  
  Don't know where your nearest JD store is? Check out our Store Finder.
I've paid by PayPal, can I still return my order to a store?
- Yes, although we can't process your return at the till point for an immediate refund order exchange. Instead, we'll send your order back to our distribution centre on your behalf so the transaction can be reversed, or your order can be exchanged and resent back out to you.
How long will it take for me to receive my exchange?
- Exchanges are usually processed and despatched within a few days of us receiving the goods back.
  
  We can exchange items for a different size or colour. You can also exchange items for a different product with the same or lower price as the original item.
  
  We’ll refund any difference in price difference.
  
  We are unable to exchange items for higher value orders. If the item you have requested isn’t in stock we'll refund you and send you an email to let you know.
How will I know if you have successfully received my order?
- Once the order has been processed a confirmation email will be sent to you. This is usually within a few hours.
  
  Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
  
  Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
How long will it take to process my return?
- As soon as your return has been received and checked by our warehouse team , we’ll email you to let you know.
  
  In the unlikely event that you haven’t received an email within 10 days of returning your items. Contact our Customer Service team and we’ll help you out.
  
  Make sure you let us know your original order number, which items you have returned and any delivery reference numbers when you contact us.