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Order and Deliveries
Our opening hours are 8.00am - 8.00pm Monday to Friday, 09.00am to 5.00pm on Saturday and 10.00am - 6.00pm Sundays and Bank Holidays.
Calls may be recorded for training purposes.
Standard delivery is a home delivery which is usually made within 5 working days of your order being placed.
Delivery costs €4 if your order is less than € 70, or FREE if your order is over €70.
We deliver to the Republic of Ireland.
Please note, these charges may vary from time to time with promotional activity.
Before contacting us it’s worth checking a few things first. Check the tracking link we sent in your despatch email to view up to date tracking information.
Sign into your account to check we have the correct delivery information for your order and that all of your contact details are up to date.
Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.
If you still can’t find your parcel contact our Customer Service team quoting your order number.
We do offer free return by post and in store, so if you no longer want your order you can return it to us.
We will refund any payment taken for items not sent.
All our home delivery orders are trackable. You can track your order here. You will also have received a despatched email with a tracking link for your order or alternatively you can log in to your account and view the tracking in your order history.
When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order. As a guide, please allow up to 24 hours for your order information to be visible
Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store.
Please note that this may go into your junk/spam email folder if you have not shopped with us online before.
Alternatively, you can check the status of your order by logging into your account and then clicking on My Orders.
Kiosk orders will be delivered within a 3-5 working days.
If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.
If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.
You must return your order to store as we cannot accept returns by the post that are bought through a kiosk.
Your estimated delivery date is in your Order Confirmation email. Please allow until this date for your order to arrive.
If you're having issues with your delivery, then please check the status of your order by using one of the below methods:
Check the tracking link we sent in your despatch email to view the latest tracking information.
Sign into your JD account by clicking here and check your order history or simply use the track my order link to see the latest update of your home delivery.
If your estimated delivery date has passed and you havent received your order, please get in touch with our Customer Care team.
During busy periods confirmation emails may take longer than expected but please be assured we are working on your order!
Standard delivery is a home delivery which is usually made within 5 days of your order being placed. Please allow this time for your parcel to arrive before contacting us.