Order and Deliveries

If your order has not been delivered yet please follow the below steps.

1. Check Your Delivery Date.

You can find your estimated delivery date on your ‘Order Confirmation’ email. Check this date has not yet passed.

We will let you know via email if an item has not been despatched or has been cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

We occasionally split your order into separate parcels to ensure it gets to you quickly. We will let you know when your order is split via email and SMS. We will update you on the progress of your multiple orders throughout. Find out more here.

2. Track Your Order.

Check the tracking link we sent in your despatch email to view up to date tracking information. Allow 48 hour after despatch to check.

Or you can track your order here 

3. Check Your Details.

Sign into your account https://www.jdsports.ie/myaccount/dashboard/to check we have the correct delivery information for your order and that all of your contact details are up to date.

Check with your neighbours. If you weren't in then the courier may have left the parcel with one of your neighbours. Check in any safe areas the driver may have left your parcel, such as in a porch or garden shed.

4. Contact Us.

If you still have not received your order and it is passed the estimated delivery date contact our Customer Service team quoting your order number.

We have instore kiosk devices where you can order you parcel to be delievery instore or to your home adress. 

If you selected standard delivery we will email you with a tracking link when the goods have been despatched so you can track the delivery with our courier.

If you have requested a Collect from Store delivery, once your order has been delivered to the store we will send you an email and SMS message informing you that your order is ready for collection. The delivery time will vary from store to store but it will usually be within a few working days.

You must return your order to store as we cannot accept returns by the post that are bought through a kiosk. Please do not travel to store until you hear from us. If you need to return your order you will need to return it to store for a full refund.

We deliver to the Republic of Ireland only.

ROI Standard Delivery (DPD):

€4, or FREE when your orders over €50. Orders take between 2 to 5 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

ROI Express 48 Hour Delivery (DHL): €4.99 (Available on Selected Products)

Order before midnight, and get it within 2 working days (does not include Saturday and Sunday). Delivering Monday to Friday only.

ROI Next-Day Delivery - €6.99

Order before 12pm to get it the next working day

ROI Click & Collect: FREE on all orders (Selected Stores Only).

Delivered to your chosen JD store in 2-4 working days. You will be notified when ready to pick up in store.

Please find our store locator here.

Please note, these charges may vary from time to time with promotional activity.

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

If you contact Customer Care as soon as possible, within half an hour of placing your order, we may be able to cancel your order.

If you change your mind you can return it to us for FREE by taking it to one of our stores or by posting it for FREE back to us.

All orders can be returned online or instore within 28 days for free for a refund only as online exchanges are currently not available.. 

If you are missing an item from your order, before contacting Customer Care please take the following steps. 

1. Check Your Emails

We will let you know via email that an item has not been despatched or cancelled, this can be due to it being out of stock. Please check your inbox including Spam/Junk emails. 

Please note that we will provide a full refund for any items that have not been sent.

It can take up to 5 working days (does not include Saturday and Sunday) from when you received the email to get the full refund. Please allow this time before contacting Customer Care.

2. Check Your Order Status

Occasionally we send orders in split parcels, we will let you know via email or in your account. Please check your despatch information. Find out more here.

3. Contact Us

If you item is still missing please contact Customer Care and we will be able to help. 

What is a 'working day'? 

Monday to Friday, excluding Bank Holidays.

All our home delivery orders are trackable. You can track your order Here. You will also have received a despatch email with a tracking link for your order or alternatively you can log in to your account and view the tracking in your order history.

When we send your despatched email there can sometimes be a delay between this being sent and the carrier receiving the order. As a guide, please allow up to 48 hours for your order information to be visible.

Click & collect orders are not trackable. You will receive an email once your order reaches the store.

Once the order has been processed an Order Confirmation email will be sent to you. This is usually within a few hours.

During busy periods the email confirmation can take a little longer to come through, but don’t worry we are working on your order!

Make sure you check your junk and spam inbox, as sometimes it can be there. 

You can also check the order status in your account, click here to log in.

During busy periods confirmation emails may take longer than expected but please be assured we are working on your order!

Please also check your junk inbox as sometimes it can be there.

To check your order status you can also take a look in your account, click here to log in to your account.